| Who should I Complain to ? | |
The first stage is known as Local Resolution and it is important in the first instance that you direct your complaint/concern to the appropriate person: |
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Hospital Services and treatment |
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If you wish to complain about the treatment or services provided by a NHS Hospital you should contact the Complaints Manager at the Gloucestershire Hospitals NHS Trust. Click here for contact address If you wish to complain about the treatment or services provided by Lydney Hospital or Dilke Memorial Hospital you should contact the Complaints Manager at West Gloucestershire Primary Care Trust. Click here for contact address |
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Primary Care Trust (PCT) Issues |
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If you wish to complain about an issue directly related to West Gloucestershire Primary Care Trust, you should contact the Complaints Manager on 01452 389460. Click here for contact address |
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| Family Practitioner Services | |
If your complaint is about the services provided by a family practitioner - GP, Dentist, Pharmacist, Optician, you should where ever possible inform someone at the practice - doctor, nurse, practice manager. Each practice has a nominated person to deal with complaints. In many cases it should be possible to sort out the problem immediately and it is important that the practice is given the opportunity to respond to your concerns. West Gloucestershire Primary Care Trust can facilitate an Independent Conciliation Service to try to resolve such complaints through discussions with those involved. |
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| Community Services | |
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West Gloucestershire Primary Care Trust
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