NHS Complaints Procedure

Any complaint you make will be considered according to the National NHS Complaints Procedure, which is used for all complaints made relating to treatment and services received under the NHS.

If you need independent help or advice regarding a complaint about an NHS service, you may find it helpful to contact your local Independent Complaints Advocacy Services known as ICAS.

Your local ICAS is a free service offered via local Citizen Advice Bureaus (CAB). They will:

• Offer independent help and support at all stages of a complaint
  
  
• Remain impartial and non-judgmental
  
  
• Assist you without judging the validity of a complaint
  
  
• Provide an integrated service to anyone receiving care provided or commissioned by the NHS
  
  
• Offer a complete confidential service
  
  
• Work with other agencies such as PALS to ensure clients receive a complete service

The Complaints Procedure has 2 stages:

• Local Resolution
  "As part of Local Resolution West Glos PCT can facilitate an Independent Concilliation Service to try to resolve complaints through discussions with those involved"
  
• Independent Review Panel

 

Click here for details of ICAS